1. Check whether the Notify orders department check box is enabled for the desired order status on the Order statuses page. It should be enabled in order to send the notifications to the store administrator.
  2. Check whether the administrator's e-mail is set up:
    1. In the administration panel, go to Settings > Company.
    2. Make sure that the administrator's e-mail address is entered in the Order department e-mail address field on the opened page.

  3. Make sure that the e-mail was not placed in the Spam directory by the spam filter. Occasionally, valid e-mails are incorrectly classified as spam.